Ground Shipping

For Limited Time: We offer free shipping on orders more then 150 USD and fixed 35 USD FEDEX ground shipping on all orders bellow 150 $

Selected large and oversized merchandise such as chandeliers lighting etc.does not apply for this offer.

This offer can not be combined with any other promotional offer unless otherwise specified, and subject to change without notice.

Shipping Methods

We offer FedEx Ground Service within 48 contiguous states.

Next Day Air ,Next Day Air Saver ,Next Day Air Early A.M., 2nd Day Air ,3 Day Select Service are available for an additional charge.

Availability

Most orders ship within 2-5 business days directly from distribution center that stock the particular item you ordered.

Post Office Boxes

Sorry, orders cannot be shipped to P. O. Boxes or C.O.D. A physical street address is required.

Email Confirmation

E-mail Confirmation will be sent to you after your order is placed confirming your order. We will notify you by e-mail with any issues or if your order appears to be backordered and give you options to proceed and keep the order in place, change, or cancel your order. Then you will receive e-mail with tracking information when made available. We update our system daily to keep information as accurate as possible.

Returns Policy

It is important for you to inspect your order shipment carefully!

ALL ITEMS ARE SUBJECT TO 20% RESTOCKING FEE ON ANY EXCHANGES OR REFUND, UNLESS DEFECTIVE.

As a courtesy, if you exchange an item for equal or greater value, we will not charge restocking fee.

To ensure that your return is processed properly and timely, please call our Customer Service 617-852-2601.

Artelamps.com customer service hours are 7 days a week from 8 am to 11 pm Eastern Standard Time (EST).

Please make a note of all detail information below.

• We cannot receive merchandise that has been installed.
• We do not accepted returns without a Return Merchandise Authorization (RMA) number. To return an item, email info@artelamps.com with your order number, name, phone number, and reason of the return to receive a Return Merchandise Authorization (RMA).
• Must be made within 7 days of receipt of your shipment. After the 10 days of receipt of your shipment, NO RETURNS or EXCHANGES can be made. All shipping charges on returns are non-returnable.
• Must arrive back in manufacturer’s original packaging with all accessories and in resalable condition.
• All Returns Merchandise are shipped at the customer’s expense.
• Must be fully insured and trackable.

If any of these instructions have not been completed – artelamps.com reserves the right to refuse any returns that are not returned according to the guidelines set.

Please Note That All Clearance, Special Orders, and Discontinued Items Are Final Sales.